Frequently asked questions
What is the return policy?
Each personalized piece is thoughtfully prepared just for you. For this reason, customized and embroidered items are final sale.
If you receive an incorrect or damaged item, please contact us promptly so we can review the issue and help resolve it.
Can i change or cancel my order?
We understand that plans can change! Please contact us as soon as possible if you need to make an adjustment.
Once personalization has begun, changes or cancellations may no longer be possible.
When will I get my order?
Our standard order preparation time is approximately 2-4 days and 7-10 days during peak sales season.
Once your order has been completed, you'll receive an email notification with shipping information or pickup instructions.
Shipping transit times are additional and may vary by destination.
Do you offer local pickup?
Yes! Complimentary local pickup is available in Brampton, Ontario. Simply select pickup at checkout. Pickup hours are Monday–Thursday, 4–7 PM. You'll receive an email when your order is ready.
CAN I SEE A MOCKUP BEFORE ORDERING?
Absolutely! We offer up to two complimentary digital mockups to help you visualize your personalization before placing your order. Additional redesigns are subject to a $10 fee.